- Quickbooks desktop pro 2017 support
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- Quickbooks desktop pro 2017 support
QuickBooks Desktop service discontinuation policy
What should I do to continue using the software? We are not allowed to reinstall any outdated QB Desktop Enterprise any longer i. You may have 2 options:. Upgrade to QBD You may purchase the license thru a partner to get a perpetual discount for renewal.
That is really disappointing considering I havent even fully used the software that I am using. All the while I thought I would be owning it for a lifetime. You may keep using the license for good. But Support will decline to give any activation code should you need to reinstall it.
Every QuickBooks Desktop's online services and support are only good for three years, but it doesn't mean you can't use the product anymore. You can still use it offline for creating invoices and other transactions. See more information about the discontinuation policy. Similar to buying a new version, downgrading to a lower flavor like the Premier and Pro also means buying them. However, please note the Enterprise flavor is the highest one, so there are features and services that you won't be able to use.
See the product comparison for more details. As for the installation of QuickBooks Enterprise and other unsupported versions, the support team will assist you with it as long as they have been installed before.
For example, if a client has a new PC and needs to install old QuickBooks to it. They can give you a code to activate the product but cannot support any further troubleshooting if there are issues. That is reassuring to hear, as I only need to reinstall QB in the same device after the data had been corrupted due to prolonged non-usage during Covid lockdown.
It seems that though QB chat assist is open, it is not replying to messages at all. Is there another way to get through them?
Start a QuickBooks Enterprise chat. We notify you in advance through the mail, email, in-product notifications, and this page as services for older versions of QuickBooks Desktop are scheduled to be discontinued. After May 31, , access to add-on services will be discontinued for QuickBooks Desktop for Windows If you don't use any of the add-on services in QuickBooks Desktop , your product will continue to work for you. You won't be able to subscribe to live technical support or any of the other Intuit services that can be integrated with QuickBooks Desktop.
Also, discontinued versions won't receive the latest security patches and updates. In addition to QuickBooks Desktop for Windows , there are a few other Intuit products that are affected by the discontinuation of add-on services.
Back to top. This also means you won't receive critical security updates starting June 1, If you receive any security updates before this date, install them. Products affected by service discontinuation after May 31, We want to make sure your move experience is as seamless as possible. QuickBooks Online offers features such as automatic bank account updates, the ability to access your books anywhere you have internet access, and more.
For the full list of subscription features, check out the QuickBooks Online pricing page. When you switch to QuickBooks Online, you get unlimited customer support. In most cases, you can move to QuickBooks Online in less than an hour. The larger your company file, the longer it takes.
You can continue to maintain your books in QuickBooks Desktop while you complete the setup of your QuickBooks Online company. You can check out Learn how features and data move from QuickBooks Desktop to QuickBooks Online for more detail on how your data is moved. We commit to develop easy and straightforward financial tools that help you today and grow with you tomorrow. But it's a balancing act - making QuickBooks better and easier to use, while still supporting older versions.
If you use QuickBooks Desktop or affected Intuit services and you subscribe to live technical support, you'll need to move your data on or before May 31, , to continue using your services.
Contact us at any time to take advantage of our special upgrade pricing or to get help with your move. ProAdvisors: Phone and chat options are on the member support page. Move to QuickBooks Online to keep access to the following add-on services and live support. Search instead for.
Did you mean:. Connect with and learn from others in the QuickBooks Community. Join now. Maria Holtz. Level 2. Reply Join the conversation. QuickBooks Team. Here's an article that covers what all Intuit's doing to help those in need during the ongoing Covid shut down: Supporting consumers, small businesses and communities as we face COVID together I hope this helps. Level QuickBooks Desktop discontinued support Maria Holtz As additional option, ask your clients purchasing the license thru a partner to minimize the cost.
Level 1. QuickBooks Desktop discontinued support We have Premier Desktop version, can we only upgrade the payroll portion or do we have to completely upgrade QB? QuickBooks Desktop discontinued support KWhitf You will need to upgrade your version and you time is limited until next month. QuickBooks Desktop discontinued support I had the Quickbooks Pro version, and the function that allowed me to connect to my bank accounts and sync my transactions was discontinued since May I have since upgraded to Quickbooks online, and am now being charged for both.
QuickBooks Desktop discontinued support Thanks for your reply! Here's how to contact us: Open your company file. Select Contact us. Enter a brief description of your concern. Click Continue. You can always post your questions here if you need anything else.
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